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Shipping & Returns

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Olympus Brands™ is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund. Simply contact our store to receive instructions on returning your purchase. The following conditions apply:

 

We are proud of our product’s superior quality and want to do all in our power to make sure our retail customers are pleased with their purchases. Any unused or unopened items purchased from Olympus Brands™ may be returned for any reason within ninety (90) calendar days from the original date of purchase. Any items may be returned whether purchased from our website, a veterinarian, or a pet store keeping the
following information in mind:
*All items must be returned within ninety (90) calendar days from the original date of purchase
*Shipping and handling fees are non-refundable For example: If you purchase a supplement and decide to return the product unused or unopened you would submit an e-mail request for a return authorization number (RA number) along with an explanation for the return. Our customer service department then verifies your eligibility for a refund according to our policy and sends you an RA number. Please do not call to receive an RA number. You would then return the product via USPS or UPS to the address below with the RA number included. Products returned without a RA number will not be eligible for a refund. Remember that shipping and handling charges are non-refundable. It is your responsibility to package the product carefully and pay any shipping charges that may apply. We must physically receive the product within the 90 day period to qualify for a refund. Post-marks do not count. Once we have received your qualified return, your refund check will be mailed to you within 30 days along with confirmation e-mail.

 

 Items must be properly packaged and returned at the customer's 
expense. When you return products to us, please package them 
adequately and return via USPS (United States Postal Service) to:
Olympus Brands Inc. >> P.O.Box 772483 >> Miami, FL.33177 
Att:Returns Dept.
 

You should return the item to us within 90 days of your purchase date. 
Shipping and Handling Fees are Non Refundable. * Please add the email address 
info@olympusbrands.com to your safe senders list / address book. 
* In addition, be sure to check your bulk email folders for response emails. 
Your IP address -------------------- is being logged for security purposes.

*Fill out the form below to start the RA process* 
(*) All marked fields are required 
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